Phone Number

+44 01204 318001


171 Albert Road, Farnworth, Bolton, BL4 9HP, UK





As Standard - Hourly rate £20.92

Available in the form of home visits or support out in the community (i.e. shopping or attending appointments) - Support will include a variety of practical and therapeutic support, as well as support with personal care / medication where required.
This competitive rate falls in line with Bolton Council's homecare fees, and is charged per hour, regardless of the day or time (except on enhanced public holidays - see below)


Enhanced Public Holidays - Hourly rate £20.92

Enhanced public holidays per year - on these 4 days (Christmas day, Boxing day, New Year's day & Easter Sunday) will be charged at an additional rate per hour in line with enhanced rates of staff pay on these days.


Funding Options

1) Personal Budget: Use Personal/Personal Health/Integrated Personal Budget to cover the cost of services
2) Direct Payments: Use Direct Payments to cover the cost of services
3) Financial Assessment: Supported Steps can assist in arranging a financial assessment with the local authority for those not eligible for financial support
4) Payment Options: Flexible payment plans and options can be discussed with the Supported Steps team


Personal Budgets & Direct Payments

A personal budget caters to your social care and support needs, while direct payments offer a means to manage these budgets independently. Through direct payments, you receive the funds directly, empowering you to personally acquire the necessary care and support as agreed upon, without relying on the council for arrangement.


Personal Health Budgets

A personal health budget is designed for your NHS healthcare and support needs. Direct payments allow you to manage these budgets by receiving the funds directly, enabling you to purchase the necessary care and support yourself, bypassing council arrangements.


Integrated Personal Budgets

An integrated personal budget encompasses healthcare, support needs, and social care needs. It combines funds for both aspects. Direct payments provide a method of managing these budgets, granting you direct access to the funds for purchasing the agreed-upon care and support, rather than relying on council arrangements.


Arranging a financial assessment - Individuals

If you believe that you or someone you know requires assistance in managing daily life, the initial step is to arrange a needs assessment with your local council. The needs assessment is a free service accessible to everyone. Reach out to the social services department of your local council to request a needs assessment, either by phone or through their online platform.


Arranging a financial assessment - Carers

If you are a caregiver, you may be eligible to receive a personal budget following a carer’s assessment aimed at identifying ways to make your life easier. A Carer Personal Budget, also known as a Carer Direct Payment, is a financial allocation provided by a council’s Adult Social Care department to assist caregivers in paying for resources that support them in their caregiving role. It grants caregivers greater autonomy in determining the support they receive.

To qualify for a personal budget, you must undergo a carer’s assessment, which is available at no cost and can be requested by anyone over the age of 18.


Self-funding options

If you do not qualify for health or social care funding, Supported Steps can provide information and guidance on alternative payment options that might be suitable for your situation. Feel free to reach out to a member of our team to learn more about the available options and explore potential solutions.



A personal health budget refers to a designated sum of money intended to assist your health and well-being requirements. This budget is jointly planned and agreed upon by you or your representative, as well as your local NHS team. With a personal health budget, you gain the ability to oversee your healthcare and support, including treatments, equipment, and personal care, in a manner that best suits your preferences.

This system operates similarly to personal budgets, which enable individuals to manage and finance their social care necessities



The eligibility for a personal health budget extends to the following individuals:

  1. Adults who are receiving NHS continuing healthcare, which encompasses NHS-funded long-term health and personal care provided outside of a hospital setting.
  2. Individuals with mental health issues who qualify for section 117 after-care due to their detention under specific sections of the Mental Health Act. Please note that this does not include detention under section 2 of the Act.

How is your personal health budget worked out?

If you qualify for a personal health budget, you will collaborate with your NHS team to develop a personalized care and support plan. This plan will outline your health needs, desired outcomes, budget amount, and expenditure details. A care coordinator will be designated as your main point of contact for any concerns. The plan will be based on an assessment of your needs and will determine how the allocated budget will be used to meet those needs. By following this process, you can optimize your personal health budget to cater to your specific requirements.


What is the difference between a personal health budget, a personal budget, an integrated personal budget and a direct payment?


Managing your personal health budget

1. Notional budget

No money changes hands. NHS team arranges care based on agreed budget.

2. Third party budget

Independent organization holds and manages the budget, arranging care and support.

3. Direct payment for healthcare

You receive money to purchase agreed care. You manage services yourself.

Note: These methods can be used individually or in combination to manage your personal health budget.

For more information or to discuss your specific requirements, please contact our team. We are here to help you every step of the way.